I am so happy to announce that I will present the next Lunch Hour Legal Marketing webinar, Walk a Mile in Their Shoes: Exceptional Customer Service for Law Firms, on March 27, 2015 at 11:30am EST.
Here’s what I’ll be talking about:
Have you ever thought about what it’s like to be your client? What is it like to actually work with you? What is it like to reach you, schedule an appointment, use your website, or receive and pay your bill? Are your clients happy with their client experience?
Do you know there is a direct correlation between client satisfaction and the success of your practice? If you’ve never focused on your clients’ experience before, you are missing your biggest opportunity to improve your law practice. Loyal, satisfied clients will not just continue to hire you but will also recommend you to everyone. Unhappy clients tend to complain about you to their colleagues and friends by word of mouth, on social media, and on attorney-review sites like Avvo, Yelp, and Google Reviews.
You may not have control over every aspect of each legal matter, but you do have control over how you do and deliver your services. This workshop teaches you how to turn your clients into your biggest fans. I will discuss ways to improve your firm’s website, marketing, staff, and systems and processes so you develop competitive advantages and increase client happiness and your bottom line.
You can sign up for this webinar here.